Privacy Policy — bika99

1Introduction

1.1 bika99 ("bika99", "we", "us", "our") operates the online gaming platform accessible at bika99.club. bika99 is committed to protecting the privacy and personal data of all individuals who use or interact with the Platform, whether as registered Players or as visitors browsing the site without an Account.

1.2 This Privacy Policy applies to all personal data collected through the bika99 Platform, including data collected through Account registration, gameplay, transactions, customer support interactions, and website browsing activity.

1.3 This Privacy Policy should be read in conjunction with the bika99 Terms and Conditions and Responsible Gaming Policy, which are available on the Platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions regarding data processing matters, this Privacy Policy shall take precedence.

1.4 bika99 may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Where changes are material, bika99 will notify registered Players via the contact details held on their Account prior to the changes taking effect.

2Personal Data We Collect

2.1 bika99 collects personal data in the following categories:

2.1.1 Identity & Contact Data

Collected during Account registration and KYC verification, including: full legal name; date of birth; nationality; residential address; Malaysian mobile number; and email address (where provided).

2.1.2 Financial Data

Information required to process deposits and withdrawals, including: payment method identifiers (e-wallet account numbers, bank account details, or cryptocurrency wallet addresses); transaction amounts; and transaction timestamps. bika99 does not store complete payment card numbers; card processing where applicable is handled by certified payment service providers.

2.1.3 Usage & Gaming Data

Data generated through your use of the Platform, including: game activity logs; bet history; win and loss records; session duration; login timestamps and IP addresses; and device type and browser information.

2.1.4 Communications Data

Records of communications between you and bika99 customer support, including live chat logs, email correspondence, and support ticket content.

2.1.5 Technical Data

Automatically collected data including: IP address; device identifiers; operating system; browser type and version; referring URLs; and cookies as described in Section 6.

3How We Use Your Personal Data

3.1 bika99 uses the personal data collected for the following purposes:

• Account Management: To create, maintain, and administer your bika99 Account, including verifying your identity and age at registration and during ongoing KYC reviews.
• Service Delivery: To provide access to the games, sportsbook, Toto 4D, and other Platform features you use, and to process your deposits and withdrawals in Malaysian Ringgit (MYR).
• Transaction Processing: To process payments via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT TRC20, and to maintain accurate financial records.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct as defined in the bika99 Terms and Conditions.
• Regulatory Compliance: To comply with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations, and to maintain records as required by applicable law.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to administer responsible gaming tools including deposit limits and self-exclusion requested by Players.
• Customer Support: To respond to your support queries, complaints, and feedback through the bika99 customer support team.
• Service Improvement: To analyse Platform usage patterns in aggregate (without identifying individual players) to improve game selection, user interface, and overall service quality.
• Communications: To send you service-related notifications about your Account, transactions, promotions you have opted into, and updates to bika99 policies.

3.2 bika99 does not use your personal data for the purposes of selling to third parties, profiling for political purposes, or any purpose incompatible with the purposes listed in 3.1.

4Legal Basis for Processing

4.1 bika99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and bika99 — this covers Account creation, service delivery, and transaction processing.
• Legal Obligation: Processing required to comply with applicable legal obligations, including AML, KYC, age verification, and financial record-keeping requirements.
• Legitimate Interests: Processing in pursuit of bika99's legitimate business interests — including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight — where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given consent, for example for optional marketing communications. You may withdraw consent at any time by contacting bika99 customer support.

5Data Sharing & Disclosure

5.1 bika99 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes.

5.2 bika99 may share your personal data with the following categories of recipients where necessary and proportionate:

• Game Software Providers: Licensed game studios and platform providers whose software powers games accessible on the bika99 Platform. These providers may receive anonymised or pseudonymised session data for technical operation of games.
• Payment Service Providers: Processors facilitating deposits and withdrawals, including e-wallet operators and banking partners. These parties receive only the data necessary to complete a specific transaction.
• Identity Verification Services: Third-party KYC service providers engaged to verify the identity and age of Players as required by bika99's responsible gaming and compliance obligations.
• Regulatory & Law Enforcement Authorities: bika99 will disclose personal data to competent regulatory bodies, courts, or law enforcement authorities when required to do so by applicable law, court order, or regulatory instruction.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by bika99, bound by confidentiality obligations.

5.3 All third parties with whom bika99 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to bika99.

6Cookies & Tracking Technologies

6.1 The bika99 Platform uses cookies and similar tracking technologies to operate core website functionality, remember your session, and analyse how the Platform is used.

6.2 The following categories of cookies are used on the bika99 Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and display options across sessions.
• Analytics Cookies: Used to collect anonymised data about how visitors use the Platform — pages visited, time on site, and navigation paths. This data is aggregated and does not identify individual users.

6.3 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to log in and use core Platform features. Disabling analytics cookies will not affect your ability to use the Platform.

7Data Retention

7.1 bika99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and compliance obligations.

7.2 Account data and transaction records are retained for a minimum period consistent with applicable financial record-keeping requirements, which may extend beyond the date of Account closure. Gaming activity records associated with a closed Account are retained for the same minimum period.

7.3 Customer support communication records are retained for a period sufficient to resolve any dispute that may arise in connection with a support interaction.

7.4 Upon expiry of applicable retention periods, bika99 will securely delete or anonymise personal data in a manner that prevents its reconstruction.

8Data Security

8.1 bika99 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it holds. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bika99 servers.
• Encryption of sensitive data fields at rest within bika99 database systems.
• Role-based access controls limiting access to personal data to authorised personnel with a legitimate operational need.
• Regular security assessments and monitoring of the Platform infrastructure.
• One-way hashing with salt for stored Account passwords — bika99 staff cannot view your password in plain text.

8.2 Notwithstanding the above, no data transmission over the internet or electronic storage system is 100% secure. bika99 takes reasonable and proportionate steps to protect your data, but cannot guarantee absolute security against all possible threats.

8.3 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, bika99 will notify affected individuals in accordance with applicable notification obligations.

9Your Data Rights

9.1 Subject to applicable law, you have the following rights in relation to personal data held by bika99:

• Right of Access: You may request a copy of the personal data bika99 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request deletion of your personal data, subject to bika99's legal retention obligations. Where retention is required by law, bika99 will inform you of the applicable period.
• Right to Restrict Processing: You may request that bika99 restrict processing of your personal data in certain circumstances — for example, while a rectification request is under review.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that bika99 provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9.2 To exercise any of the above rights, contact bika99 customer support at [email protected]. bika99 will respond to verified requests within a reasonable timeframe. Identity verification may be required before a request is actioned.

10Children's Privacy

10.1 If bika99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated Account will be closed. Parents or guardians who believe a minor has accessed the bika99 Platform should contact customer support immediately at [email protected].

10.2 Account holders are responsible for ensuring that minors do not access the bika99 Platform using their Account credentials. If you share a device with minors, you are strongly advised to implement device-level parental control software.

11International Data Transfers

11.1 In order to provide the bika99 Platform and associated services, your personal data may be processed by bika99 or its service providers in jurisdictions outside Malaysia. Where such transfers occur, bika99 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Privacy Policy.

11.2 Transfers to game software providers and payment processors located in other jurisdictions are governed by contractual data protection clauses that impose obligations equivalent to those described in this Privacy Policy.

12Third-Party Services & Links

12.1 The bika99 Platform may contain references to third-party services, including payment processors and game providers. bika99 is not responsible for the privacy practices of third-party services and this Privacy Policy applies only to data processed by bika99 in connection with the bika99 Platform.

12.2 When you interact with a third-party payment provider (such as Touch n Go eWallet or Boost) in the course of making a deposit or withdrawal, your interaction with that provider is governed by that provider's own privacy policy and terms of service.

13Amendments to This Policy

13.1 bika99 reserves the right to amend this Privacy Policy at any time. Where amendments are material — meaning they substantively change how bika99 collects, uses, or shares your personal data — bika99 will notify registered Players via the contact details held on their Account at least fourteen (14) days before the changes take effect.

13.2 Minor clarifications or non-material updates may be made without prior notice; the "Last Updated" date will be revised accordingly. Continued use of the bika99 Platform following any update to this Privacy Policy constitutes acceptance of the revised version.

14Contact & Data Enquiries

For any queries about this Privacy Policy, to exercise your data rights, or to raise a data protection concern, please contact the bika99 data and privacy team through customer support:

Please include "Privacy Request" in the subject line of your message, along with your registered mobile number, to allow bika99 to locate your Account and verify your identity efficiently. bika99 will not action data rights requests without completing identity verification.