These Terms and Conditions govern your access to and use of the bika99 platform, including all games, services, and account features. Please read them carefully before registering or placing any bets. By creating a bika99 account you confirm that you have read, understood, and agreed to these Terms.
You must be 21 years of age or older to register and use any bika99 service. Age verification is conducted at registration.
Each individual may hold only one bika99 account. Duplicate accounts will be closed and associated funds may be forfeited.
All bonuses are subject to wagering requirements before withdrawal. Misuse of promotions results in forfeiture. Full details in Section 8.
You are responsible for maintaining the confidentiality of your bika99 login credentials and for all activity under your account.
In these Terms and Conditions, the following terms shall have the meanings set out below:
2.1 By registering an Account with bika99, you confirm that you have read these Terms and Conditions in full, that you understand them, and that you agree to be bound by them.
2.2 These Terms apply to all aspects of the bika99 Platform, including the casino game lobby, live dealer tables, sportsbook, Toto 4D section, and any promotional or loyalty programmes offered by bika99 from time to time.
2.3 These Terms are supplemented by bika99's Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the Platform. In the event of any conflict, these Terms take precedence unless otherwise specified.
2.4 A minor amendment or clarification to these Terms does not require fresh affirmative consent; continued use of the bika99 Platform following notification of an amendment constitutes acceptance of the revised Terms.
3.1 Age Requirement. You must be at least 21 years of age to register an Account with bika99. By registering, you warrant and represent that you meet this age requirement. bika99 reserves the right to request documentary evidence of age at any time and to suspend or close any Account where the age requirement cannot be verified.
3.2 One Account Per Person. Each individual natural person may hold only one Account. Creating multiple accounts — whether under your own identity or using the identity of a third party — constitutes a material breach of these Terms and will result in the closure of all associated accounts. Player Funds in such accounts may be forfeited at bika99's discretion.
3.3 Accurate Information. You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of that information throughout the period your Account is active. bika99 is not liable for any loss arising from inaccurate account information provided by you.
3.4 Know Your Customer (KYC). bika99 may at any time request supporting documentation to verify your identity, age, address, or payment method. Failure to provide satisfactory documentation within the timeframe specified by bika99 may result in Account suspension or closure and restriction on withdrawals until verification is complete.
3.5 Geographic Restrictions. You are solely responsible for determining whether access to the bika99 Platform is lawful in your jurisdiction. bika99 does not represent that use of the Platform is legal in all jurisdictions. You access the Platform entirely at your own risk if you are in a jurisdiction that restricts online gambling.
4.1 Account Security. You are solely responsible for maintaining the confidentiality of your bika99 login credentials, including your password and any two-factor authentication methods associated with your Account. You must not share your login credentials with any third party.
4.2 Unauthorised Access. You must notify bika99 immediately at [email protected] if you become aware of or suspect any unauthorised use of your Account. bika99 will not be liable for any losses arising from unauthorised access to your Account where you have failed to take reasonable steps to protect your login credentials.
4.3 Account Activity. All bets, transactions, and instructions placed through your Account are deemed to have been made by you. bika99 is entitled to act on any instruction received through your Account without further verification, unless bika99 has been notified in writing of a security breach and has acknowledged that notification.
4.4 Dormant Accounts. An Account that has had no login or transaction activity for a period of twelve (12) consecutive months may be designated as dormant. bika99 will notify you at the contact details on record before any administrative fee is applied to a dormant Account balance. Dormant Account policy details are available from customer support.
5.1 All Player Funds on the bika99 Platform are denominated and processed in Malaysian Ringgit (MYR). bika99 accepts deposits via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT TRC20. Supported payment methods are displayed in your Account wallet section and may change from time to time.
5.2 Minimum Deposit. The minimum deposit amount is displayed within the deposit interface at the time of transaction. bika99 reserves the right to change minimum deposit thresholds at any time with reasonable notice.
5.3 Withdrawal Conditions. Withdrawals may only be made to payment methods previously used to fund your Account, subject to verification. Prior to the first withdrawal, bika99 may require completion of full KYC verification. Any Bonus Funds subject to outstanding wagering requirements are not eligible for withdrawal until those requirements are satisfied.
5.4 Processing Times. bika99 aims to process withdrawal requests within the timeframes published in the FAQ. Processing times may be extended during verification procedures or periods of high transaction volume. bika99 is not liable for delays caused by third-party payment processors or financial institutions.
5.5 Player Funds Protection. Player Funds are held separately from bika99 operational funds. This segregation is maintained to ensure that Player Funds are available for withdrawal at all times, independent of the operational status of the bika99 business.
6.1 All bets placed through bika99 are subject to the Game Rules applicable to the specific game or market. Game Rules are accessible within each game or market interface. It is your responsibility to read and understand the applicable Game Rules before placing a bet.
6.2 Bet Acceptance. bika99 reserves the right to refuse or limit any bet at its sole discretion. A bet is only confirmed when accepted by bika99 systems and a reference number is issued. bika99 is not liable for technical failures that prevent a bet from being recorded.
6.3 Errors & Malfunctions. In the event of a technical malfunction, software error, or human error that results in an incorrect odds or payout display, bika99 reserves the right to void affected bets and refund stakes. No claim shall lie against bika99 for any winnings arising from a manifest error.
6.4 Sportsbook Markets. bika99 sportsbook markets — including EPL, Malaysia Super League, UEFA, UFC, and other events — are settled in accordance with the rules published for each market category. Results are final once settled by bika99, except in cases of manifest error as described in clause 6.3.
7.1 bika99 is committed to promoting responsible gaming among all players on the Platform. The Platform provides self-exclusion tools, deposit limits, loss limits, and session time alert features, all accessible directly from your Account dashboard without requiring contact with customer support.
7.2 Self-Exclusion. You may apply for self-exclusion at any time via your Account dashboard or by contacting customer support. During a self-exclusion period, bika99 will take reasonable steps to prevent you from accessing the Platform, though bika99 cannot guarantee interception of all attempts to circumvent exclusion.
7.3 Minor Protection. The bika99 Platform is strictly for adults aged 21 and above. You must not allow minors to access your Account under any circumstances. If you share a device with minors, you are strongly advised to use device-level parental controls in addition to maintaining Account security.
7.4 For information on responsible gaming resources, please visit the Responsible Gaming page.
8.1 bika99 may, from time to time, offer promotions, bonuses, free spins, cashback awards, or other incentives to registered players. Each promotion is subject to specific terms published at the time the promotion is offered, which supplement these Terms.
8.2 Wagering Requirements. Unless the specific promotion terms state otherwise, all bonus credits awarded by bika99 carry a wagering requirement that must be met before any winnings attributable to Bonus Funds may be withdrawn. The applicable wagering requirement is stated in the specific promotion terms.
8.3 Bonus Abuse. bika99 reserves the right to void bonuses and any associated winnings, and to close an Account, where bika99 determines in its reasonable judgment that a Player has engaged in bonus abuse — including but not limited to collusion, use of automated betting systems, or exploiting game-specific mechanics in a manner inconsistent with genuine recreational play.
8.4 Expiry. Bonus credits that are not used within the expiry period specified in the promotion terms will be forfeited automatically. Expiry periods are displayed in the Bonus Centre within your bika99 Account.
9.1 All content on the bika99 Platform — including but not limited to software, game content, graphics, logos, text, interface design, and brand assets — is the property of bika99 or its licensors and is protected by applicable intellectual property laws.
9.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the bika99 Platform for personal recreational purposes only. You may not reproduce, distribute, modify, display, or create derivative works from any content on the Platform without the prior written consent of bika99.
11.1 bika99 provides the Platform on an "as available" basis. While bika99 takes reasonable steps to ensure continuous availability, bika99 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
11.2 To the maximum extent permitted by applicable law, bika99's total aggregate liability to you arising out of or in connection with these Terms shall not exceed the total amount of Player Funds held in your Account at the time the relevant claim arises.
11.3 bika99 shall not be liable for any indirect, consequential, special, or punitive damages arising from your use of the Platform, including loss of profits, loss of data, or reputational harm, regardless of whether bika99 had been advised of the possibility of such damages.
11.4 Nothing in these Terms limits or excludes liability for fraud, gross negligence, or any other matter that cannot be excluded or limited by applicable law.
12.1 bika99 may, at its sole discretion, suspend or close your Account and restrict or refuse further access to the Platform at any time, with or without notice, where bika99 has reasonable grounds to believe you have breached these Terms.
12.2 You may close your Account at any time by contacting customer support at [email protected]. Upon Account closure, any remaining Player Funds (after deduction of any outstanding obligations) will be returned to you via a previously used payment method, subject to completed KYC verification.
12.3 If your Account is closed by bika99 due to a breach of these Terms, any Bonus Funds and any winnings derived from Bonus Funds may be forfeited at bika99's discretion.
13.1 bika99 reserves the right to amend these Terms and Conditions at any time. Material amendments will be communicated to you via the contact details registered to your Account at least fourteen (14) days before the amendment takes effect, except where an immediate amendment is required for legal, regulatory, or security reasons.
13.2 Continued use of the bika99 Platform after the effective date of an amendment constitutes acceptance of the revised Terms. If you do not accept any amendment, you must close your Account before the amendment takes effect.
14.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable international online gaming standards and the laws relevant to the jurisdiction under which bika99's game providers operate.
14.2 In the event of a dispute, bika99 encourages you to contact customer support in the first instance. The bika99 customer support team will endeavour to resolve complaints fairly and promptly. If a dispute cannot be resolved through internal complaint processes, bika99 will refer the matter to an independent arbitration process where applicable under its licence conditions.
14.3 Any formal legal action relating to these Terms must be commenced within twelve (12) months of the event giving rise to the claim. Claims commenced after this limitation period will be time-barred.
For any queries, complaints, or responsible gaming assistance related to these Terms and Conditions or your bika99 Account, please contact the bika99 customer support team:
Customer Support: [email protected]
Available 24/7 in English. Response time: typically under 15 minutes during peak hours. Operating at GMT+8.
Please note: the email address above is displayed for information only and should be used via your own email client. bika99 does not accept legal notices delivered through in-game chat systems.
Our 24/7 support team is available in English at GMT+8. Whether it's a question about these Terms, a withdrawal query, or responsible gaming support — we're here.
21+ Must be 21 or over. Play responsibly.